At LocalVanta, we are committed to providing professional Local SEO, Google Business Profile, Google Maps, reputation management, and related digital marketing services.
Because our services involve strategy, research, professional time, technical work, software, third-party tools, and ongoing optimization, refunds are handled according to the conditions outlined below.
Payments made to LocalVanta are generally non-refundable once work has started.
When a service begins, resources may immediately be allocated to activities such as:
Because these activities involve professional time and resources, completed or partially completed work cannot normally be refunded.
If a client requests cancellation before LocalVanta has started any work, a refund may be considered.
Any applicable administrative, transaction, payment processing, or setup charges may be deducted from the refund where relevant.
A service will be considered started once LocalVanta has begun research, planning, account setup, analysis, optimization, communication with third parties, or any other activity related to the agreed service.
Once work has started, payments are generally non-refundable.
This applies even if:
Where appropriate, LocalVanta may choose to complete the remaining agreed work rather than provide a refund.
Local SEO and reputation management services may be provided on a recurring monthly basis.
Payments for a billing period are non-refundable once work for that period has started.
Clients wishing to discontinue recurring services should submit a cancellation request before the next billing cycle, subject to any notice period contained in their service agreement.
Cancellation of future services does not normally entitle the client to a refund for the current or previous billing periods.
Refunds will not be provided solely because a client does not achieve a specific SEO ranking, Google Maps position, traffic level, lead volume, or sales result.
SEO results depend on many factors outside the control of LocalVanta, including:
For this reason, LocalVanta does not guarantee specific rankings, leads, sales, or revenue.
Payments for Google Business Profile optimization, management, verification assistance, or reinstatement-related services are generally non-refundable once work has started.
LocalVanta cannot guarantee decisions made by Google, including:
A rejection or decision by Google does not automatically qualify a client for a refund when LocalVanta has completed the agreed work.
Refunds are not provided because:
Review platforms independently control their own policies and moderation decisions.
LocalVanta's responsibility is limited to performing the agreed reputation management services.
Certain services may involve costs paid to third-party providers.
These may include:
Third-party fees are generally non-refundable once they have been paid or committed.
LocalVanta is not responsible for the refund policies of third-party providers.
Refunds will not normally be provided when project delays or inability to complete work result from the client failing to provide required:
LocalVanta may pause the project until the required information or access is provided.
If a client changes the original project requirements after work has started, the revised work may be considered outside the original scope.
Additional work may require additional fees.
A change in scope does not create a right to a refund for work already completed under the original agreement.
If a client believes that LocalVanta has not delivered an agreed service, the issue should first be raised so that we have a reasonable opportunity to review and address the concern.
Where appropriate, LocalVanta may:
A refund will generally only be considered when there has been a clear failure to deliver a material part of the agreed service and the issue cannot reasonably be corrected.
Once an agreed service, project, deliverable, audit, report, optimization, or consultation has been completed, the payment for that work is non-refundable.
This applies whether or not the client chooses to use the completed work.
Digital deliverables are generally non-refundable once provided or made available to the client.
These may include:
Because digital work cannot practically be returned after delivery, refunds are not normally available once such materials have been provided.
Services purchased using promotional discounts, special offers, custom packages, or discounted pricing may be non-refundable unless otherwise stated in writing.
The conditions attached to the specific offer will apply.
Clients should first raise any billing or service concerns directly with LocalVanta before initiating a payment dispute or chargeback.
Unjustified chargebacks may result in:
Nothing in this section limits any rights a client may have under applicable consumer or payment laws.
Where LocalVanta approves a refund, the amount may depend on:
Any refund will normally be issued using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
In limited circumstances, LocalVanta may approve a partial refund.
Any partial refund will be calculated based on the portion of work not completed, after deducting applicable costs and expenses.
Partial refunds are considered on a case-by-case basis and are not guaranteed.
LocalVanta may consider refund requests in exceptional circumstances at its discretion.
Approval of a refund in one situation does not create an obligation to provide refunds in similar future situations.
Some clients may have a separate proposal, contract, statement of work, or service agreement with specific payment, cancellation, or refund terms.
Where such an agreement contains refund terms that differ from this general Refund Policy, the terms of the specific agreement will apply to that service.
LocalVanta may update this Refund Policy periodically to reflect changes in our services, billing practices, business operations, or legal requirements.
Any revised version will be published on this page with an updated "Last Updated" date.
Continued use or purchase of LocalVanta services after changes are published constitutes acceptance of the updated policy.
