LocalVanta provides review and reputation management services designed to help businesses strengthen their online presence, monitor customer feedback, improve review processes, and maintain a professional brand reputation.
This policy explains how LocalVanta approaches review management, customer feedback, reputation services, and third-party review platforms.
The purpose of this policy is to establish clear standards for how LocalVanta manages, monitors, responds to, and supports online reviews and reputation-related activities.
Our goal is to promote authentic customer feedback and responsible reputation management practices.
Depending on the service package or agreement, LocalVanta may provide services including:
The exact scope of services may vary depending on the client's selected package or agreement.
LocalVanta supports genuine customer feedback.
We do not create, purchase, sell, manufacture, or encourage fake reviews.
We do not support practices designed to artificially manipulate a business's online reputation.
Reviews should reflect genuine experiences from real customers.
LocalVanta does not knowingly participate in or encourage practices such as:
LocalVanta may refuse or discontinue services if a client requests activities that violate this policy or third-party platform rules.
LocalVanta may help businesses develop systems that encourage legitimate customers to share their experiences.
Review generation strategies may include:
Customers must remain free to provide their honest opinion.
We do not guarantee that customers will leave reviews or that submitted reviews will be positive.
Clients should not offer incentives specifically in exchange for positive reviews where such practices violate applicable laws or platform policies.
Any incentive-based feedback campaign must be transparent and comply with the rules of the relevant platform and applicable consumer protection requirements.
LocalVanta may recommend avoiding incentives where they could make reviews appear misleading, biased, or non-genuine.
LocalVanta does not recommend or support misleading review gating practices.
Review gating generally refers to intentionally directing satisfied customers toward public review platforms while preventing or discouraging dissatisfied customers from leaving public feedback.
Review collection processes should provide customers with a fair and genuine opportunity to express their experience.
LocalVanta may help prepare or manage professional responses to customer reviews.
Responses may be designed to:
Review responses should remain factual, respectful, and appropriate.
Negative reviews are a normal part of operating a business and cannot always be removed.
LocalVanta may help clients develop an appropriate response strategy.
Where appropriate, a response may:
LocalVanta does not guarantee the removal or modification of negative reviews.
Some review platforms allow businesses to report reviews that may violate platform policies.
LocalVanta may assist in identifying and reporting potentially prohibited reviews, including reviews that may contain:
However, the final decision regarding review removal is made entirely by the relevant third-party platform.
Submitting a valid report does not guarantee that a review will be removed.
LocalVanta may assist with Google review monitoring, review request strategies, response management, and policy-compliant reporting.
Google independently determines:
LocalVanta has no control over Google's final decisions.
Our reputation management services may involve platforms such as:
Each third-party platform maintains its own policies, moderation standards, algorithms, and review systems.
Clients remain responsible for complying with the policies of every platform relevant to their business.
LocalVanta does not guarantee that reputation management services will result in:
Results depend on genuine customer experiences, business operations, customer participation, competition, and third-party platform decisions.
Online reputation is strongly influenced by the actual customer experience delivered by a business.
Clients remain responsible for:
Reputation management cannot replace strong customer service or legitimate business practices.
Clients using LocalVanta's reputation management services must provide accurate and truthful information.
Clients must not instruct LocalVanta to:
The client is responsible for ensuring that their review practices comply with applicable laws and industry rules.
Businesses should avoid posting sensitive or private customer information in public review responses.
This may include:
Where a matter requires detailed discussion, businesses should consider moving the conversation to a private communication channel.
Reviews and customer feedback are generally created by third-party users and are not controlled by LocalVanta.
LocalVanta is not responsible for the accuracy, fairness, tone, or content of reviews submitted by customers or other third parties.
If a business believes a review contains false, defamatory, fraudulent, or unlawful statements, LocalVanta may provide general reputation management guidance or help identify available platform reporting procedures.
LocalVanta does not provide legal advice and cannot determine whether content legally constitutes defamation.
Clients should consult qualified legal professionals where legal action may be appropriate.
LocalVanta does not post or encourage negative reviews about competitors.
Clients must not use LocalVanta's services to damage the reputation of another business through fake reviews, coordinated attacks, or deceptive activity.
Some review platforms allow current or former employees to leave workplace reviews.
LocalVanta does not guarantee the removal or modification of employee reviews.
Clients should follow the rules of the applicable employment or workplace review platform when responding to or reporting such content.
Where included in a service package, LocalVanta may monitor selected review platforms and notify or report new reputation activity.
Monitoring may depend on:
LocalVanta does not guarantee continuous or real-time monitoring unless specifically agreed in writing.
LocalVanta may provide reports containing information such as:
Reports are based on information available through relevant platforms and tools at the time of reporting.
Third-party data may occasionally be delayed, incomplete, or inaccurate.
For businesses with multiple locations, LocalVanta may provide location-specific reputation management.
Each business location may have different:
Results may therefore vary significantly between locations.
Where possible, clients should retain ownership and administrative control of their business and review platform accounts.
LocalVanta may be provided with authorized manager or administrative access where necessary to perform agreed services.
Access should only be used for legitimate reputation management activities.
Review platforms may change their:
These changes may affect the visibility, availability, or management of reviews.
LocalVanta is not responsible for changes made by third-party platforms.
Third-party platforms may suspend, restrict, remove, or modify business profiles if they believe platform policies have been violated.
LocalVanta cannot guarantee that a business profile will remain active or unrestricted.
Clients are responsible for operating their accounts in accordance with platform rules.
LocalVanta aims to provide reputation management services using legitimate, transparent, and sustainable practices.
Our approach focuses on:
We prioritize genuine reputation growth rather than artificial rating manipulation.
LocalVanta is not responsible for losses resulting from:
Reputation management services are intended to support businesses, but final outcomes remain dependent on customers, platforms, and business operations.
LocalVanta may suspend or terminate reputation management services if a client requests or participates in activity that is:
Any completed work or incurred fees may remain payable according to the applicable service agreement and Refund Policy.
LocalVanta may update this Review & Reputation Management Policy periodically to reflect changes in our services, review platform policies, industry practices, technology, or applicable requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
By using LocalVanta's review and reputation management services, you acknowledge that you have read, understood, and accepted this policy.
You also acknowledge that LocalVanta cannot control customer opinions, third-party review platforms, or guarantee specific reputation outcomes.
